Frequently Asked Questions
Before contacting us, see if the answer to your question is below. If there are any problems with your order or subscription, please contact us. We want to make sure you are 100% happy with your purchase or subscription. For questions about your particular order, website problems, or subscription changes, please email us.
1. How do I subscribe to the magazine?
The best way to order a subscription is to order online. If you would prefer to have an invoice emailed to you, please send your name, billing and shipping address, phone number, and email address and request an invoice. You can also download and print an order form. Subscriptions are available worldwide.
Sorry, we can't take your credit card number over the phone, however you can pay for your subscription safely through the website. If you can't subscribe online, you can send a check for $39.99 plus applicable sales tax to our address at Beachcombing Magazine / Etched by the Sea Inc, PO Box 1910, Capitola CA 95010.
Giving a gift subscription is easy! Just order a subscription and put your name and address as the billing address and your recipient's name and address as the shipping address. You can download a gift letter to send to your recipient to let them know you are sending a subscription. Or, purchase the latest issue of the magazine to wrap and give to your recipient. Either way, they will enjoy a full year of the beach, delivered right to their mailbox!
Subscriptions are set to automatically renew, but if you do not want your gift subscription to renew next year, just let us know and we will cancel the automatic renewal.
2. How do I renew my subscription?
Your Beachcombing subscription is a continuous subscription, which means it will automatically renew at the end of your current subscription. We do this because most of our readers don't want to miss an issue.
If you have already subscribed and you order another subscription to renew instead of letting the magazine automatically renew, you will be signed up for another subscription and you will receive multiple copies of the magazine. You will not extend your existing subscription. Before you make a duplicate subscription, please check on your subscription status on your Account page. Log in with your email and password, or create an account using your subscription email address if you don't have an account yet.
You will receive an email a few days ahead of your renewal date letting you know that your subscription is about to renew. At this point, you can click on the link in the email to cancel your subscription, update your payment, or update your address. On your renewal date, you'll receive another email indicated whether your payment went through or if the charge was declined.
Please make sure you are receiving our emails (see number 3 below) so you get these notifications.
If you do not want your subscription to renew automatically every year, please let us know before your renewal date and we'll take care of it.
Your mailing label indicates the last issue on your current subscription. You can check on your subscription status on your Account page. Log in with your email and password, or create an account if you don't have one. You are not required to create an account when you purchase a subscription so it is possible that you don't have an account. Creating one allows you to check on and modify your subscription, address, and payment information.
If your subscription was automatically renewed and you want to cancel, please let us know and we'll cancel and refund your order.
3. How do I update my address, credit card, or subscription?
You can update your address on your Account page. Log in with your email and password* — or create an account if you don't have one — then click on "Manage Subscriptions" to edit your billing email or credit card information or click on "Edit addresses" to edit the magazine mailing address. You can also cancel your subscription on your account page. Please contact us if you have trouble making your changes and we'll be happy to help.
If you didn't create an account when you subscribed, you can do so by clicking on the Create one link.
You can also send us your old and new addresses via email. Address changes can take up to 6 weeks to take effect (see #4 below) so please be sure to notify us as soon as possible of your new address.
You have two different passwords. One password is for your account, so you can log in and check on your subscription. You set up this password when you made an account on the website. If you didn't make an account when you subscribed, please create an account using the email you used on your subscription.
The second password is for subscribers to access the online version of the magazine. This digital edition password code is printed on your mailing label and emailed you with every new issue and changes every year. Please let us know if you have lost this password and which issue you are trying to access.
For both of these passwords to reach you, you need to make sure you are able to receive emails from BeachcombingMagazine.com and be on our email list at http://eepurl.com/grkiGb. See the next paragraph if you don't get an email when you create and account or reset your password, or if you haven't received any emails from us. Your computer may be set up to block emails from beachcombingmagazine.com. If you opted out of "marketing" emails when you subscribed, you will need to manually sign up at http://eepurl.com/grkiGb to get the digital edition passwords.
Not getting our emails?
We send you emails about your account, subscription, orders, credit card payments, and your password for the digital edition of the magazine through our website and an email service provider. You can sign up for these emails at http://eepurl.com/grkiGb. If you aren’t receiving emails or they are going in your junk folder, please add the email addresses email@example.com and firstname.lastname@example.org to your email address book and to the safe sender’s list in your email program.
4. When will my magazine subscription start?
Depending when you place your order, it might take up to 8 weeks before your first magazine is mailed out. If you subscribe or renew to the magazine within a few weeks of a new issue coming out, your print and digital subscriptions will start or renew with the following issue. This is because we send the mailing list for subscriptions to the printer at least two weeks before it is mailed. Our goal is to have the continental U.S. magazines delivered by the beginning of the first month listed on the cover and have the worldwide magazines delivered by the beginning of the second month listed on the cover. We order a limited number of extra copies of each issue so that you can purchase the current issue if you subscribe after the subscription cutoff date.
Following are some order and renewal cutoff dates:
- Orders from 7/22/21 to 9/21/21 start with Volume 27 (November/December 2021). This issue will be mailed in early October.
- Orders from 9/22/21 to 11/21/21 start with Volume 28 (January/February 2022). This issue will be mailed in early December.
- Orders from 11/22/21 to 1/21/22 start with Volume 29 (March/April 2022). This issue will be mailed in early February.
5. When will my subscription issue arrive?
Beachcombing is mailed directly from our printer in New Hampshire via U.S. Periodicals Mail. The U.S. Postal Service does not guarantee the delivery of Periodical Mail within a given number of days. It normally takes up to 2–4 weeks to arrive in the U.S. and 6–8 weeks to arrive in other countries, including Canada. Mailing and shipping services are especially impacted at this time so delivery times can be even longer. Thank you for your patience.
In the U.S., delivery time depends on the address, mail volume at central processing offices, and can even vary between different zip codes within the same city. If you live in the continental U.S. and your issue is late, we ask that you wait until the last day of the month following shipment to contact us. View a map showing when to expect your magazine normally in the United States. To see a map of the current status of USPS service, view the USPS National Map.
For addresses outside the continental U.S., part of the delivery takes place via boat and can take up to 8 weeks. If you live outside the continental U.S., please wait until the last day of the second month following shipment to contact us.
You can check on the status of your subscription and update your address and payment info by logging into or creating an account ›
If you experience delivery delays in multiple months, please contact your local post office so they can investigate and track down the source of the problem. If you continue to have problems, please consider purchasing individual issues, which are send in an envelope via First Class Mail. Report a delivery issue ›
6. When will my magazine subscription end?
Your subscription includes 6 issues. A code at the top of your mailing label shows your digital edition password and the last issue of the magazine on your current subscription.
If you have any corrections or questions about your subscription, please email us.
7. Can I purchase back issues of the magazine?A limited number of extra copies of each issue are printed and are available for purchase on the Shop page, after all subscriptions are mailed. The only way to guarantee that you won't miss an issue is to subscribe online, because once an issue is sold out, it is no longer available. Please see the Retail Shops page for a list of Beachcombing retailers who carry the magazine as they may have copies of back issues available. Many of the Beachcombing articles from sold-out issues are available for reading online.
8. When will my back issue order arrive?If you order a back issue of the magazine, your order will usually be shipped via the U.S. First Class Mail within a week. If you order 2 back issues, they are shipped via U.S. Priority Mail. Delivery time depends on where you live, as we ship worldwide.
9. What if my magazine is damaged?
We are happy to send you a replacement issue if your magazine is damaged in transit and we still have the magazine in stock. Please send us a photo of the damage within 10 days of receipt of your magazine and request a replacement copy or to ask us to extend your subscription by one issue. We print a limited number of extra copies of each issue so be sure to request a replacement copy as soon as yours arrives damaged. If your issue frequently arrives damaged and your mailbox is sufficiently sized, please check with your local post office so they can investigate and track down the source of the problem.
We do not ship subscription orders in plastic bags as doing so would create thousands of pieces of plastic trash, some of which could end up in our waterways. If you would like to have your magazine sent in an envelope via First Class Mail, please order individual issues from the online shop.
10. Will my magazine be forwarded to me?
Once we send the magazine to the address on your order, the U.S. Postal Service is in charge of delivering your mail to that address. If you notify your old post office of your new address, periodicals are forwarded for only 60 days, and after that they are destroyed. The best way to ensure that your magazine arrives wherever you are is to let us know 8 weeks before mailing which address should be on your magazine, and let the old post office know where they should forward your mail.
If you will be at a different address for more than 60 days, consider purchasing Premium Forwarding Service from the U.S. Postal Service. Premium Forwarding Service is a paid service for U.S. residents who have different addresses during the year. With this paid service, all of your mail (including periodicals) is forwarded to you once a week using Priority Mail service.
11. Can I view the magazine online?
Your print subscription comes with access to the digital edition of Beachcombing magazine, which you can view on computers, tablets, and phones. The digital edition is an interactive replica of the print magazine, with all the same photos and stories, and clickable links on many of the pages. When Beachcombing is mailed, we also email a link and password to current subscribers so that everyone around the world can view the magazine as soon as it is mailed.
Password for the digital edition: We use MailChimp to send subscribers the link and login information to view each digital edition of the magazine and to send news and special offers. If you aren’t receiving emails that you are expecting, make sure you have signed up and have given us permission to email you on our email sign up form. If you still aren’t receiving emails or they are going in your junk folder, add email@example.com and firstname.lastname@example.org to your address book and safe sender’s list in your email program. Learn about using safe sender lists in popular email clients.
You can articles from sold-out issues on the Beachcombing blog ›
12. How do I get my photos and stories printed in the magazine?
We are always looking for great beachcombing stories and photos of your beach finds! We love images of coastal décor; your best sea glass, beach glass, shell, fossil, historical, and other finds; coastal craft ideas; and the art, jewelry, and crafts you create with your finds. Take a look at the guidelines for submissions ›
13. What are the rules for giveaways?
For contest and giveaway information, please see the Giveaway Rules page.
Did we miss anything?
If we didn't answer your question above, please email us or mail us at Etched by the Sea Inc, PO Box 1910, Capitola CA 95010. We try to return emails within 3 business days. You can leave a message at 1-833-224-5277 or on our Facebook and Instagram pages, but if you really need a response, please email us.
Join our email list
For occasional emails with your digital edition password, magazine news, special offers, giveaways, and more, please subscribe to our email list ›
We recommend books and products because we truly love them! We sometimes provide links on the Beachcombing website to make it easy to purchase products online from many different sites. As an Amazon Associate, we earn from qualifying purchases made when you click on our links and make purchases on Amazon, but please purchase items wherever it works best for you. Thanks!